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james
Three months in to running our community on OpenSourceCommunity. Key metrics: 430 active members, 62% monthly engagement rate, support ticket deflection up 34%. Happy to dig into specifics.
Study With MeStudy With Mejames · Apr 27, 2026, 6:23 AM · 69 views
james
Three months in to running our community on OpenSourceCommunity. Key metrics: 430 active members, 62% monthly engagement rate, support ticket deflection up 34%. Happy to dig into specifics.
alex
34% ticket deflection is impressive. Which KB article categories drive the most self-serve resolution for you?
priya
We're at 28% deflection after 2 months. Curious what your onboarding flow looks like.
james
Getting Started articles + a pinned welcome thread. The welcome thread alone accounts for ~15% of deflection.